Terms and Conditions

Introduction and License

Realz is operated under License: Curacao eGaming. Our platform provides a wide range of real-money gambling services, including online pokies, table games, and other gaming activities. By accessing our services, you agree to comply with these Terms and Conditions.

Eligibility

To participate in any of our services, you must be at least 18 years of age. Users located in Australia and other restricted jurisdictions are prohibited from creating an account or accessing our services. It is your responsibility to ensure that your use of our services complies with local laws.

Account Rules

1. Only one account is permitted per individual.
2. You must complete mandatory KYC (Know Your Customer) verification before participating in real-money gambling.
3. You are responsible for maintaining the security and confidentiality of your account information.
4. Any misuse of your account, including sharing your credentials, will result in account suspension or closure.

Deposits and Withdrawals

Deposits and withdrawals must be made through approved payment methods. All transactions will be processed in accordance with our AML (Anti-Money Laundering) compliance obligations. Verification of identity and payment methods is required before processing withdrawals. General withdrawal timelines may vary, but we aim to process requests promptly.

Prohibited Activities

The following activities are strictly prohibited:

• Cheating or colluding with other players.
• Engaging in fraudulent activities to gain an unfair advantage.
• Abusing bonuses or promotional offers.
• Using bots or automated systems to manipulate gameplay.
• Exploiting system errors or bugs for financial gain.

Limitation of Liability and Termination

Realz reserves the right to suspend, restrict, or permanently close accounts if there are violations of these Terms and Conditions, regulatory requirements, or if suspicious activity is detected. You acknowledge that Realz shall not be liable for any loss or damage resulting from such actions.

Bonus Terms and General Promotional Conditions

Bonuses and promotions are subject to specific terms that will be detailed in individual offers. Players must fulfill the wagering requirements associated with bonuses before any winnings can be withdrawn. Realz reserves the right to amend or cancel bonuses at any time.

Fair Play and Game Integrity Rules

We are committed to ensuring fair play and the integrity of our games. All games are regularly audited to ensure that they operate fairly and randomly. Players are expected to engage in fair play and adhere to the rules set forth for each game.

Fraud Prevention and Security Monitoring

Realz employs advanced security measures to monitor transactions and player activity for signs of fraud. Any suspicious behavior may result in account investigation, suspension, or closure.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, you should first contact our support team to seek resolution. If a satisfactory outcome is not achieved, you may escalate your complaint to an appropriate regulatory authority. We aim to resolve all disputes fairly and promptly.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Australia. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.

Responsible Gambling Measures and User Protection Tools

Realz is committed to promoting responsible gambling. We offer various measures to help players manage their gambling activities, including:

• Deposit limits
• Session time reminders
• Self-exclusion options

Players are encouraged to utilize these tools to ensure a safe and enjoyable gaming experience. If you feel that gambling is becoming a problem, we recommend seeking help from appropriate support organizations.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.