Responsible Gaming

Gambling at Realz is intended for entertainment purposes only and should never be considered a source of income or financial solution. Participating in online pokies should be a fun experience, and we are committed to promoting responsible gaming practices to ensure this remains true for all players.

Self-Control Tools

Realz provides a variety of responsible gambling tools designed to help players maintain control over their gaming activities. These tools include:

• Deposit Limits: Players can set limits on the amount they are willing to deposit within a specified period. This helps manage the budget for online pokies.
• Loss Limits: Players can establish limits on the amount they are willing to lose in a given timeframe, encouraging responsible spending.
• Wagering Limits: Players can set restrictions on the total amount they are willing to wager, allowing them to control their gaming expenditure.
• Session Time Limits: Players can determine how long they wish to play in a single session. Once the time limit is reached, they will be automatically logged out.
• Cooling-Off Periods: Realz allows players to take a break from gaming by implementing a cooling-off period, during which access to their accounts is temporarily restricted.
• Self-Exclusion Options: Players can choose to self-exclude themselves from the platform for a predetermined duration, giving them time to reassess their gaming habits.

Self-Assessment

Recognizing problematic gambling behavior early is crucial. We encourage players to reflect on their gaming habits through the following questions:

1. Do I often gamble to escape from stress or emotional issues?
2. Have I ever lied to friends or family about my gambling activities?
3. Do I feel the need to gamble with increasing amounts of money to achieve the same level of excitement?
4. Have I experienced feelings of guilt or remorse after gambling?
5. Do I chase losses by gambling more in an effort to win back what I have lost?
6. Is my gambling affecting my relationships, work, or financial situation?
7. Do I find myself thinking about gambling when I should be focusing on other responsibilities?

If players answer “yes” to one or more of these questions, it may indicate the need for a closer examination of their gambling behavior.

Protection of Minors

Realz prioritizes the protection of minors and employs stringent safeguards to prevent underage access to our platform. Our procedures include:

• Age Verification: All players must provide proof of age before accessing gaming services. This ensures that only those who are of legal gambling age can participate.
• KYC Checks: Know Your Customer (KYC) checks are conducted to verify the identity of players and ensure compliance with legal requirements.

It is essential to create a safe gaming environment, and we are committed to adhering to all regulatory standards to protect vulnerable individuals.

External Help

For players who may be experiencing difficulties with their gambling behavior, Realz encourages seeking support from professional organizations. Some resources available in Australia include:

• GamCare: Offers information, advice, and support for anyone affected by gambling.
• BeGambleAware: Provides resources and guidance for responsible gambling and access to support services.
• Local Support Services: Various local organizations provide counseling and assistance for individuals facing gambling issues.

Players can reach out to these organizations for confidential and non-judgmental support.

Early Warning Signs of Problematic Gambling Behavior

Identifying early warning signs of problematic gambling can help players take action before issues escalate. Some signs to look out for include:

• Increased frequency and duration of gaming sessions.
• Continued gambling despite financial difficulties.
• Neglecting responsibilities or relationships due to gambling.
• Feeling anxious or stressed when not gambling.
• Using gambling as a means to escape from personal problems.

Recognizing these signs is the first step towards regaining control and seeking help.

Immediate Actions for Losing Control

If players feel they are losing control over their gambling, it is important to take immediate action. Here are steps to consider:

1. Utilize self-control tools available on the platform to set limits or take a break.
2. Consider self-exclusion options to temporarily suspend access to gaming.
3. Reach out to the support team for guidance and assistance.
4. Discuss concerns with a trusted friend or family member.

Taking proactive steps can help manage gaming habits and prevent further issues.

Account Restriction and Self-Exclusion Mechanisms

Realz offers account restriction tools that empower players to take control of their gaming activities. These mechanisms allow players to:

• Set limits on deposits, losses, and wagers to promote responsible gaming.
• Initiate self-exclusion for a period of time, allowing individuals to take a break from gambling.
• Review their gaming history to understand their spending patterns better.

These tools are designed to help players maintain a healthy balance in their gaming activities.

Personal Responsibility and Platform-Supported Protection Tools

At Realz, we emphasize personal responsibility in gaming. Players are encouraged to use the tools provided to manage their gambling effectively. While we offer various protective measures, the ultimate responsibility lies with the players. It is essential to recognize one’s limits and make informed decisions regarding gaming.

Confidentiality is a core principle of our support approach. Players can feel secure knowing that any discussions or inquiries with the support team are handled with the utmost discretion. Our goal is to provide non-judgmental support that helps players navigate their gaming experiences responsibly.

By promoting responsible gaming practices, Realz aims to create a safe and enjoyable environment for all players while ensuring compliance with regulatory expectations in Australia.