Privacy Policy

This Privacy Policy outlines how Realz, licensed under Curacao eGaming, collects, uses, discloses, and protects your personal information when you access our online casino services, including our offerings of online pokies. We are committed to ensuring the privacy of our users in Australia and New Zealand and comply with applicable data protection laws.

Information We Collect

When you register and use our services, we may collect the following types of personal information:

• Registration Data: This includes your name, date of birth, residential address, and contact information.
• Payment Details: We collect financial information necessary to process transactions, including credit card details and other payment methods.
• Technical Logs: We may collect information such as your IP address, browser type, operating system, and access times. This information helps us improve our services and user experience.
• Cookies: We use cookies to enhance your experience on our platform. Cookies are small data files stored on your device that help us analyze website traffic and improve functionality.

Purpose of Data Usage

The personal information we collect serves several key purposes:

• Account Management: To create, maintain, and manage your online casino account.
• Marketing Communication: To send you promotional materials, newsletters, and other communications regarding our services, provided you have opted in to receive such communications.
• Anti-Fraud Checks: To detect, prevent, and investigate fraudulent activities and ensure the integrity of our services.
• AML Compliance: To comply with Anti-Money Laundering regulations and ensure that our operations adhere to legal requirements.
• KYC Procedures: To verify your identity in accordance with our Know Your Customer policies to prevent underage gambling and ensure responsible gaming practices.

Data Sharing

We may share your personal information with third parties in the following circumstances:

• Payment Providers: To facilitate transactions and process payments securely.
• Verification Partners: To assist in identity verification and compliance with regulatory requirements.
• Regulatory Authorities: We may disclose your information to government agencies or regulatory bodies if required by law, or if we believe it is necessary to comply with legal obligations.

User Rights

As a user, you have certain rights regarding your personal data:

• Access to Personal Data: You have the right to request copies of your personal information that we hold.
• Request for Deletion: You may request the deletion of your personal information, subject to any legal obligations we may have to retain certain data.
• Restriction of Processing: You can request that we restrict the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact our support team.

Cookie Policy

Cookies are essential for the functionality and performance of our website. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling out forms.
• Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data is essential for improving our services and enhancing user experience.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Data Protection Measures

We take the security of your personal information seriously and implement various technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Some of these measures include:

• Encryption: Sensitive information is transmitted using Secure Socket Layer (SSL) technology to ensure that data transmitted between your device and our servers is secure.
• Access Controls: Access to your personal information is limited to authorized personnel who require it for their job functions.
• Regular Security Audits: We conduct regular assessments of our security measures and procedures to ensure ongoing compliance and protection of your information.

Changes to the Privacy Policy

Realz reserves the right to amend this Privacy Policy at any time. Any changes made will be duly notified on our website, and continued use of our services following such changes will constitute your acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our support team. We are committed to addressing your inquiries and ensuring that your privacy is protected.

By using our online casino services, you consent to the collection and use of your personal information as outlined in this Privacy Policy. It is important to review this policy periodically to stay informed about how we protect your information and your rights regarding your personal data.